Key Accountabilities

• Direct Product Development, Management & Monitoring
  • Own the product development lifecycle, including ideation, product specification, cross-functional team liaison, project management, launch and post-launch monitoring.
  • Own all product collateral, including but not limited to TMDs, PDS, benefit fund rules, customer quotations, and customer letters/correspondence.
  • Conduct ongoing reviews of product and pricing competitiveness, reporting key insights back to the business and making recommendations to maximise portfolio performance across in-force and new business.
  • Work with the required teams to produce analysis of direct portfolio performance, monitoring against business targets and areas of opportunity.
  • Provide product subject matter expertise and support to the broader NobleOak team.
  • Lead industry product award submissions.
  • Draft Board/Committee papers relating to product and pricing change recommendations.
• Direct Strategy & Growth Initiatives Input
  • Work with the Chief Growth Officer and Head of Insurance to drive the direct product strategy, across all direct distribution channels 
  • Actively contribute to business growth forums, bringing product, pricing and distribution ideas and subject matter expertise.
  • Product ideation and innovation.
  • Work closely with the sales, marketing, customer service, IT, underwriting and claims teams to align on overall business objectives.
• Direct Product Financial Management
  • Take responsibility for key performance metrics for the direct product.
  • Actively manage the direct portfolio to meet required financial outcomes, taking actions as required as they relate to product design, pricing review, sales/distribution approaches, retention activities, etc
• Product Governance
  • Ensure all product development is conducted in accordance with internal policies, risk appetite and regulatory requirements
  • Ensure appropriate review and signoff of all product initiatives and customer product collateral items, with internal teams, external stakeholders and Board/Committees as relevant
  • Own the product review and DDO reporting process
  • Ensure all regulatory and compliance obligations are met in completing product-related activities, including with APRA, ASIC and LICOP.
  • Representation on relevant industry working groups e.g. CALI
• Reinsurer Management
  • Manage the reinsurance relationship in respect of the direct product, including for product and pricing activities, product development and strategic planning.
• Project Management/Delivery
  • Drive implementation of project related initiatives, ensuring close engagement with internal teams, timely delivery and adherence to governance processes.
  • Responsible for delivering end-to-end product deliverables including technical requirements, change requirements, internal education, and external stakeholder liaison.