The purpose of this role is to support the development, maintenance and reporting of NobleOak’s Risk and Compliance Management framework in order to ensure compliance with legal and regulatory requirements and industry codes and standards, to support the business to manage and monitor its compliance obligations and manage risk across at NobleOak.
Job Description
Key Accountabilities
Risk & Compliance Support
Assist in the implementation and ongoing maintenance of Risk & Compliance Framework.
Support compliance monitoring and reporting to ensure business-wide adherence to regulatory obligations.
Support wider NobleOak compliance with the preparation of compliance modules and learning programs.
Contribute to internal audits reviews and investigations of business units and work streams to ensure compliance with standards and regulations.
Complaints & Client Care
Manage complaints handling processes, ensuring customer concerns are addressed in a timely and effective manner, with a high client care focus to ensure the client receives excellent care.
Maintain and oversee the complaints register, ensuring accurate records and appropriate remediation actions.
Liaise with internal teams to ensure complaint trends are identified and addressed.
Incident & Breach Management Support
Support the Senior Compliance Manager with the tracking, and reporting of compliance incidents, breaches, and near misses.
Assist in the remediation of incidents and breaches where required.
Assist in maintaining incident registers and reporting frameworks.
Key Accountabilities
Accurate Documentation - Maintain accurate compliance documentation and records at all times.
High Quality and Accurate Communication - Communication with internal stakeholders, monitoring information and provide general help across the Compliance team when required.
Stakeholder Management - Build lasting relationships with internal stakeholders with the aim of providing constructive and accurate feedback on compliance related matters.
Process Improvement - Drive the design and implementation of process improvement and automation in regards to the collection, handling and reporting of complaints and compliance data.
Continuous Improvement - Take part in training and other learning opportunities as required to expand knowledge and understanding of compliance practices and risk management across the business.
Projects and Team Support - Risk management project work and risk reporting activities as required. It will provide support across the whole R&C team and wider NobleOak.
Delivery focus - Strive to meet or exceed all metrics and KPIs.
Culture Champion - Like all NobleOak roles, this role must be a strong ambassador and champion of the NobleOak high performance culture and brand values. Always displaying positivity, energy and integrity, taking responsibility for actions and building on a positive and engaging diverse team dynamic. Our values and culture are outlined on the back page is this document.
Desired Skills and Experience
Capabilities
Strong attention to detail and proven analytical / problem solving skills.
Knowledge of Compliance and Risk Management processes and requirements.
Knowledge of Life Insurance Products including Income Protection, Trauma and Total Permanent Disability (TPD) is highly regarded.
Excellent organisational and multi-tasking skills, with the ability to follow set processes.
Strong attention to detail and critical thinking skills.
Good verbal, written and interpersonal communication skills.
A positive and self-motivated person.
A strong focus on quality.
Good time management and organisation skills.
Ability to operate in a fast paced, team environment.
Experience & Qualifications
2 – 3 years’ experience in a Life Insurance Compliance role.
Working knowledge of tools, methods, and concepts of Compliance and Risk management.
Experience in complaints handling and internal dispute resolution (IDR) is highly regarded.
Proficiency in compliance monitoring tools and reporting systems.
