Key Accountabilities
1. Controls Assurance Testing

• Assist with the implementation of the CAP which may include the facilitation of Internal Controls Framework training.
• Maintain CAP testing requirements across all business units – including stakeholder management.
• Support the implementation of the controls assurance plan to ensure compliance with CPS 230 – Operational Risk and other prudential and regulatory standards
• Evaluate the adequacy and effectiveness of existing controls, identify areas for enhancement and provide reporting
• Identify and report on operational control deficiencies particularly those identified through incidents and issues and ensure process gaps are identified and rectified in a timely manner.

2. Quality Assurance Testing

• Support the Quality Assurance Manager in the day-to-day requirement of the Quality Assurance Program.
• Evaluating operational interactions and assessing them against approved Compliance and Standards Guidelines/Criteria
• Analysing Quality Assurance data evaluated in Daisee (AI QA System) and make recommendations for targeted training and coaching, or operational changes to systems. Processes, scripting etc.
• Work with operations business unit leaders to ensure Quality Assurance requirements are disseminated across the business.

3. Incident and Risk Management 

• Provide ongoing support in enhancing NobleOak’s risk management framework with a focus upon  overseeing the incident management process, ensuring effective reporting, investigation, and remediation of incidents.
• Support the CRO and Head of Risk to align with industry best practices. Implement strategies and  identify, assess, and mitigate risks across various business functions.

4. Accurate Documentation and Reporting:

• Maintain accurate assurance testing records in Gracie (NobleOak Governance, Risk and Compliance platform).  This includes detailed findings, observations, and recommendations. 
• Assist Line 2 in preparing comprehensive reporting for presentation to senior leadership team management and regulatory bodies as required.
• Monitor the implementation of audit observations and recommendations identified by Line 3.

5. Collaborative Engagement:

• Partner with various departments, including Finance, Claims, Client Services, Business Growth and  People & Culture to execute the CAP.
• Communicate effectively with stakeholders to gather information, address inquiries, and facilitate review processes.

Key Responsibilities

• Accurate Documentation - Maintain accurate assurance and compliance documentation and records at all times.
• High Quality and Accurate Communication - Communication with internal stakeholders, monitoring information and provide education, training and support across all teams when required.
• Stakeholder Management - Build strong relationships with leaders and internal stakeholders with the aim of providing constructive and accurate reporting and support in correcting deficient processes and procedures.
• Continuous improvement - Take part in training and other learning opportunities as required to expand knowledge and understanding of Controls Assurance and Compliance practises across the business.
• Delivery focus - Understanding and striving to meet or exceed all metrics and KPIs while providing consistent risk and compliance reporting to the business units. 
• Culture Champion – Like all NobleOak roles, this role must be a strong ambassador and champion of the NobleOak high-performance culture and brand values. Always displaying positivity, energy and integrity, taking responsibility for actions and building on a positive and engaging diverse team dynamic.