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Service Provider Manger

21/11/2025
19/12/2025
Permanent - Full Time
Sydney office
Shared Services

Role Introduction 

This is an exciting new role at NobleOak.  A key initial focus of this role is to work with the business to uplift and formalise all existing Managed Service Provider (MSP) contracts to ensure CPS 230 compliance by 30 June 2026. Once this activity is complete, the role will be responsible for working with the business to drive and own the service provider management framework to facilitate the ongoing management and oversight of all service providers at NobleOak.   

Job Aim 

To manage, coordinate, optimise and oversee NobleOak’s service provider management framework by working with business owners to ensure that key service providers performance is well-managed, a consistent approach is applied, risks are identified and controlled, obligations are being met and the outsourcing arrangements meet CPS 230 and internal governance requirements. 

Job Description

What You’ll Do

  • Lead MSP contract reviews, renegotiations and CPS 230 uplift
  • Maintain and refine MSP performance and risk frameworks
  • Run due diligence for new/renewed providers
  • Monitor SLAs/KPIs and produce clear performance reporting
  • Manage outsourcing risks, controls and audit actions
  • Coordinate incidents and drive root-cause analysis
  • Oversee contract lifecycles and renewals
  • Identify cost and service improvements

Desired Skills and Experience

What You’ll Bring

  • 5+ years in vendor management/procurement/service delivery
  • Strong negotiation and commercial skills
  • Experience managing MSPs (IT/ops/customer service)
  • Solid risk and due-diligence capability
  • Knowledge of CPS 230 / CPS 231
  • Strong communication and stakeholder management
  • Confident reading SLAs, contracts and performance data
  • Highly organised, detail-driven and analytical

Why NobleOak?

  • Real ownership in a high-visibility role
  • High growth challenger brand
  • Collaborative, values-driven team
  • A chance to shape our CPS 230 operating model
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