Join our Client Services team and support customers with clear, empathetic and knowledgeable assistance. You’ll handle inbound calls, answer policy questions, and help customers feel confident in the decisions they make about their life insurance.
Monday to Friday – no weekends!
Job Description
What you’ll do
Respond to inbound customer calls and provide accurate, helpful information
Support customers through effective problem solving and negotiation
Keep clear and accurate records of customer interactions
Participate in training and development to stay across products and compliance standards
Work towards KPIs while delivering high quality customer experiences
Contribute positively to our team culture and values
What you’ll bring
Experience in a customer focused role (call centre, customer service or similar)
Strong verbal communication and active listening skills
Confidence handling phone based conversations with empathy and clarity
A solutions oriented mindset with the ability to remain calm and professional
Ability to collaborate with internal teams and build constructive working relationships
Why join NobleOak?
Australia’s Most Awarded Life Insurer in 2025, recognised for value, customer experience, quality and claims excellence
Three time Employer of Choice (2023–2025), acknowledging our supportive, people first culture
Beautiful new office in the heart of the Sydney CBD — modern spaces designed for connection, collaboration and great employee experience
A team that values trust, integrity and doing the right thing for customers
Desired Skills and Experience
Apply now
If you’re looking for a meaningful customer service role in a supportive and well recognised organisation, we’d love to hear from you.
Please note: A criminal history check will be required. NobleOak is an Equal Opportunity Employer and encourages applications from people of all ages, backgrounds, and from Australian Aboriginal and Torres Strait Islander communities.
